Layby Policy

LAYBY TERMS & CONDITIONS

• The minimum layby order amount is $100.

• A 20% deposit is required to secure your layby. This 20% deposit also serves as the termination fee.

• All laybys must be paid in full within 12 weeks.

• If you choose bank deposit/transfer as your deposit payment method, payment must be received within 72 hours of placing the layby. If not received, the layby will be cancelled.

• When paying via bank deposit/transfer, customers must include their order number as the payment reference.

• No more than 3 weeks may pass between payments.

• If a customer chooses to cancel their layby, the 20% deposit will be retained as the termination fee. Any remaining balance may be issued as store credit or refunded.

• If multiple items are on layby and the customer wishes to cancel a single item, the 20% of that item’s value will be retained as the termination fee, and any remaining funds may be transferred to the outstanding layby or refunded.

• Customers are responsible for notifying the store of any changes that may affect their layby agreement.

• Layby items cannot be exchanged for the same product at a reduced price after the original layby sale.

• Customers must contact us if the layby is not completed by the due date. After the due date, the layby will be automatically cancelled, and a refund will be issued minus the 20% deposit termination fee.

• Product warranties commence once the layby has been fully finalised.

• A $3 surcharge applies to each payment made via credit card or PayPal. This surcharge is non-refundable