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If the item is dead on arrival upon receiving it, you are entitled to a full refund.
The conditions of the refund are as follows:
Please note if the claim for dead on arrival is not submitted within 14 days of receiving the product, it will be convulsion evidence the item is not dead on arrival.
If the product has been used and is not found dead on arrival this is required to go through the warranty terms for the purchased product. Please refer to the warranty which is located on the product warranty tab.
If the customer decides they want to return their product due to a change of mind please see below;
By consumer law, we have the right to not give a refund or a replacement if the customer simply changes their mind about a product.
You will need to submit a claim via our support center and the support team will assist you further with your inquiry.
If Go Easy Australia agrees to refund the order(s) please find the terms and conditions below;
If you have placed an order, a backorder, or placed any type of pre-order and wish to cancel this order a 15% termination fee will apply. You can only cancel this type of order if it has not been dispatched.
Note: For hygiene reasons, some products may not be returned under this policy such as helmets, clothing, safety equipment, etc.
If you just received your order and it is not what you ordered, please contact us immediately on 1300 766 469 or via Email
Please DO NOT assemble or unpackage the item(s) you received. This will void the returns policy and we will not be unable to have the item(s) collected for return.