Customer Support Center

GMX Support Centre

Need some help? Our dedicated Support Team is here to assist with your order, product or technical enquiry.

EMAIL OUR SUPPORT TEAM

                                                                                                    ticket@goeasyaustralia.com.au

How Our Support System Works

Getting help is simple.

1

Email Our Team

Send us your enquiry along with your details and relevant product information.

2

Receive Your Ticket

Our system will automatically generate a unique support ticket number and email it to you.

3

We'll Get Back to You

Our Support Team will review your enquiry and respond within 24–48 business hours.

What to Include

Providing complete information helps our team assist you faster.

  • Full name
  • Email address
  • Phone number
  • Full address
  • Order number, if applicable
  • Product name or model
  • Clear description of your enquiry or issue

Photos & Videos

If your enquiry relates to a product or technical issue, please include clear photos or videos where possible.

Files too large to email?

Upload your photos or videos to Google Drive or OneDrive and include the shareable link in your email.

Please make sure the sharing permissions allow our Support Team to view the files.

Response Time

Our Support Team aims to respond within 24–48 business hours.

Our Support Team operates Monday to Friday and does not operate on weekends or public holidays.

Already have a support ticket?
Please reply directly to your existing ticket email rather than starting a new email. Sending multiple emails for the same enquiry may create duplicate tickets and delay our response.

Need Support?

Email our team and your unique support ticket will be automatically created.

EMAIL SUPPORT